Privacy Policy for JNUP E-Payment System & Mobile PMIS App
Last updated: December 12, 2025
Effective date: December 12, 2025
The Uttar Pradesh Jal Nigam (Urban) Department ("we," "our," or "us") operates the JNUP E-Payment System and Mobile Project Management Information System (PMIS) application ("the Service").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. This policy complies with applicable Indian laws including the Information Technology Act, 2000, and associated rules, as well as Google Play Store requirements.
By using the Service, you consent to the data practices described in this policy.
1. Definitions
Application
Refers to both JNUP E-Payment System and Mobile PMIS App, the official applications provided by the Uttar Pradesh Jal Nigam (Urban) Department.
Personal Data
Any information that relates to an identified or identifiable individual, including but not limited to name, contact information, government IDs, and financial information.
Service Provider
Third-party companies or individuals employed to facilitate the Service, process payments, provide technical support, or assist in analyzing Service usage.
Usage Data
Data collected automatically including device information, IP address, browser type, app usage statistics, and diagnostic data.
Government Entity
The Uttar Pradesh Jal Nigam (Urban) Department and its authorized agencies involved in project monitoring and payment processing.
2. Information We Collect
2.1 Personal Information Provided by You
When you register and use our Service, we collect:
- Identity Information: Full name, government identification numbers (Aadhaar, PAN, etc.), photograph, digital signature
- Contact Information: Email address, phone number, residential address
- Professional Information: Designation, department, employee ID, office details
- Financial Information: Bank account details, payment history, transaction records (securely processed through authorized payment gateways)
- Authentication Data: Username, password (encrypted), security questions
2.2 Information Collected Automatically
- Device Information: Device model, operating system, unique device identifiers, mobile network information
- Usage Data: Feature usage frequency, session duration, error logs, performance data
- Location Data: Approximate location (city/region level) for project monitoring purposes, with explicit user consent
- Network Information: IP address, internet service provider, connection type
2.3 Permission-Based Collection (Mobile App)
The app requests the following permissions with clear explanations:
- Camera: For capturing project site photos, document scanning, and identity verification
- Storage/Photos: To upload project-related documents and images from device
- Location: For project site verification and monitoring (with granular controls)
- Internet Access: Required for all app functionalities
- Push Notifications: For important updates and transaction alerts
All permissions can be managed through your device settings.
3. How We Use Your Information
Service Provision
To provide, maintain, and improve the E-Payment and PMIS services
User Authentication
To verify identity and prevent unauthorized access
Payment Processing
To facilitate secure financial transactions through authorized gateways
Project Monitoring
For tracking project progress, documentation, and compliance
Communication
To send important updates, transaction alerts, and service notifications
Compliance & Auditing
To fulfill legal obligations and maintain audit trails as per government regulations
Security
To detect and prevent fraud, security breaches, and illegal activities
Analytics
To analyze usage patterns and improve service performance (anonymized data)
4. Data Sharing and Disclosure
5. Data Security Measures
Encryption
All sensitive data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
Access Controls
Role-based access with multi-factor authentication for sensitive operations
Network Security
Firewalls, intrusion detection, and regular security audits
Data Minimization
Collection of only necessary data with regular purging of outdated information
Regular Audits
Third-party security assessments and vulnerability testing
Incident Response
Documented procedures for data breach notification as per IT Act requirements
Note: While we implement robust security measures, no electronic transmission or storage method is 100% secure. We encourage users to protect their login credentials and report any suspicious activity immediately.
6. Your Rights and Choices
Access & Correction
Right to access and correct your personal information through your account settings or by contacting us
Data Portability
Right to receive your data in a structured, commonly used format
Withdraw Consent
Right to withdraw consent for non-essential processing, understanding this may limit service functionality
Deletion Request
Right to request deletion of personal data, subject to legal retention requirements
Permission Controls
Manage app permissions through your device settings at any time
Opt-out Options
Opt-out of promotional communications while retaining essential service notifications
Exercise Your Rights
To exercise any of these rights, please contact our Grievance Officer listed in Section 10. We will respond within 30 days as required by law.
7. Third-Party Services
Our Service integrates with the following third-party services:
Payment Gateways
Authorized banking partners and payment processors with their own privacy policies
Google Play Services
For app distribution, updates, and certain analytics (subject to Google's Privacy Policy)
Analytics Tools
For understanding app usage patterns with anonymized data
Important: Third-party services have their own privacy policies. We are not responsible for their practices. We encourage you to review their policies before using their services.
8. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
If we discover that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.
Update Process:
- We will notify users of significant changes through in-app notifications or email
- The "Last updated" date at the top of this policy will be revised
- Continued use of the Service after changes constitutes acceptance of the updated policy
- Historical versions will be archived and available upon request
We encourage you to review this policy periodically for any changes.
10. Contact Information & Grievance Redressal
Designated Grievance Officer
As required under the Information Technology Act, 2000 and Rules
Chief Engineer (Lucknow) Jal Nigam (Urban)-Nagar
Address: Jal Nigam-HQ, 6 Rana Pratap Marg, Hazratganj, Lucknow, 226001
Contact Methods
- Email: zce_lko_upjn@yahoo.co.in
- Website: https://jn.upsdc.gov.in/
- Phone: 9473942511
- Office Hours: 10:00 AM - 5:00 PM (Monday to Friday, excluding holidays)
Response Commitment
We will acknowledge your query within 24 hours and resolve grievances within 30 days as per legal requirements.